Key Takeaways:
- If your insurance is in-network, your monthly membership fee may be $0* (or as low as your standard copay, often $0).
- With your Complete Care Membership, you can easily add new services such as birth control, skincare, weight care, and more as your needs change — straight from your dashboard.
- Have a question or concern? You can message your Twentyeight Health provider at any time with unlimited provider messaging.
Welcome to Complete Care! Whether you originally signed up for birth control, needed a same-day treatment for a UTI, or needed prescription support for your hormonal acne, your Complete Care membership brings all of your sexual and reproductive health needs together all in one place.
Here is your go-to guide to navigating your dashboard, adding new services, unlocking $0* insurance coverage, and maximizing your membership.
1. What’s Included in my Membership?
Instead of signing up for multiple plans or paying separate fees every time your needs change, you are already covered for all of our services. Through your Complete Care membership, you have full access to:
- Hormonal Birth Control: Managing, adjusting, or renewing your pills, patch, ring, or shot.
- Urgent Care Needs:Fast, reliable treatment for UTIs, BV, yeast infections, Emergency contraception (like Plan B or Ella), and more–often available for same-day pickup.
- Prescription Skincare: Targeted prescription treatments for acne, rosacea, anti-aging, and hyperpigmentation, hair loss, and more.
- Weight Care: Access to provider led support and GLP-1 medications (where available)
- STI Treatment: Herpes medication, internal and external condoms, and more.
- Continuous Support: Unlimited provider messaging with licensed medical providers and free delivery or local pharmacy pickup.
2. How to Add a New Service
As symptoms arise or if you want to explore new treatments, you don’t need to create a new account. You can start a new service directly from your dashboard.
- Log In to Your Dashboard
- Select the service you want to start
- Complete the Brief Medical Questionnaire Health needs can change as services change. This takes less than 5 minutes and gives our provider team the information they need to treat you.
- A licensed Twentyeight Health provider will review your medical information within 2 business days. If they need more information, they will send you a message inside your dashboard.
- If eligible, your prescription will be sent to your local pharmacy, or discreetly mailed to you for delivery within 3-5 business days.
3. How to Message a Provider
Have a question like "Can I use my birth control to skip my period for my vacation next week?" or "Can I use my prescription acne cream at the same time as my over-the-counter retinol?"
You have unlimited provider messaging built directly into your membership.
- To send a message: Log into your dashboard, click on the "Messages" tab, and type your question.
- What to expect: A licensed provider will review and respond to your message (usually within 24 hours). You'll receive an email notification the moment they reply.
4. How to Use Your Insurance
If your insurance is in-network with Twentyeight Health, your membership and medication may be $0*. You'll pay as little as your copay (often $0). We are in network with over 150+ Commercial insurance and Medicaid plans.
| Coverage Type |
What You Pay |
What 's Included? |
| In-Network Insurance |
$0 / month |
Access to all services, such as, birth control, STI treatment, skin care, urgent care needs, and more.
*Medications are billed separately and are often $0 with insurance or your standard copay.
|
| Out-of-Pocket / Self-Pay |
$19.99 / month |
Access to all services, such as, birth control, STI treatment, skin care, urgent care needs, and more.
*Medications are billed separately.
|
Verify or Update Your Insurance:
If you’ve recently switched insurance providers or need support to check your eligibility you can contact our Customer Care Team at any time. We’re here to help! Email our team now.
Need Additional Support? We’re Here for You
If you have questions about adding a service, getting started, or switching your insurance, our team is here to help. Call us at (929) 352-0060 or email us: contact@twentyeighthealth.com.
Frequently Asked Questions
1. How do I switch or add a new medication to my account?
You can easily add new care categories (like prescription skincare or urgent UTI treatment) by logging into your dashboard and selecting your new service. If you want to switch your existing birth control brand, simply go to your messages tab and drop a note to your provider. They will review your request and adjust your prescription if it is medically appropriate.
2. Can I use my health insurance for all Complete Care services?
Yes! Twentyeight Health is in-network with over 150+ insurance plans, including Medicaid in many states. When your insurance is verified and in-network, your $19.99 monthly membership fee can be to $0* (you’ll pay no more than your copay, often $0).
3. What should I do if I need a same day prescription?
You can get same-day treatment for common vaginal infections, UTIs, and emergency contraception with Get Care Now. Simply complete a quick evaluation, and if eligible, your prescription will be sent to your local pharmacy within 4–6 hours.
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