Welcome to Twentyeight Health! We’re excited you’re here.
If you had an account with The Pill Club or SimpleHealth, check out details on the transition from the Pill Club here and SimpleHealth FAQs here

FAQ.

You've got Q's? We've got A's.

Learn more about how Twentyeight Health works.
For any additional questions, please email us at contact@twentyeighthealth.com.
You can also text us at 929-352-0060, Monday to Friday, 9AM – 5PM ET.

General

What is Twentyeight Health?

Twentyeight exists to provide affordable, accessible healthcare to all women -- regardless of where you are, where you came from, or where you’re going.

We are a mission-driven women’s healthcare team that offers end-to-end support for women. From sexual health education, telehealth, medication delivery, and on-demand guidance and recommendations along the way. It’s discreet, affordable, and convenient.

We donate 1% of our revenues to the National Institute for Reproductive Health, working to improve access to reproductive and sexual health care. With every delivery you receive, you also support this great organization.

Which states do you serve in?

We currently serve in Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, New York, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wyoming. Sign up for our newsletter to follow us as we expand.

Who is Twentyeight for?

Twentyeight is for anyone 13 to 49 years old who is looking for a personalized and convenient way to access reproductive and sexual healthcare, with a focus on the needs of individuals assigned female at birth. If you are nonbinary or transgender and need access to birth control because you have an intact uterus, we welcome you to use our services.

Can I get birth control if I am under 18?

Yes! We currently can serve anyone (without parental consent):

13 years old & above in CA, CO, DC, DE, GA, IL, KY, MA, MD, ME, MI, MN, NC, NE, NJ, NM, NY, OK, OR, PA, TN, VA & WA

14 years old & above in AL

15 years old & above in OH

16 years old & above in KS & SC

18 years old & above in AZ, CT, FL, IA, MO, MS, MT, ND, NV, SD, TX, UT, WV & WY

If you are below those ages and still want to use our service, please email us at contact@twentyeighthealth.com and we will provide you with the next steps, which may include providing parent/guardian consent.

What if I’m under 18 in FL?

If you're under 18, the age of minority in the state of Florida, by law, you can access birth control if you can verify that you fall into one of the following categories:

1. Have parental consent: please have your parent or legal guardian (include relationship) send us an email to contact@twentyeighthealth.com providing consent along with their ID and your ID.

2. Are married: please email  your marriage license to contact@twentyeighthealth.com.

3. Are a parent: please email the birth certificate of your child to contact@twentyeighthealth.com.

4. Require birth control for health reasons: please let us know by email at contact@twentyeighthealth.com (no need to provide specifics) and the doctor will review your medical questionnaire to gauge eligibility.

5. Have been pregnant: please email documentation from a doctor to contact@twentyeighthealth.com.

What if I’m under 18 in AZ, IA, MO, MS, MT, NV, SD, TX, UT, WV, & WY?

If you're under 18, the age of minority in those states, by law, you can access birth control if you can verify that you fall into one of the following categories:

1. Have parental consent please have your parent or legal guardian (include relationship) send us an email to contact@twentyeighthealth.com providing consent along with their ID and your ID.

2. Are married: please email your marriage license to contact@twentyeighthealth.com.

3. Are legally emancipated: please email documentation to contact@twentyeighthealth.com.

How can my parents/guardian give their consent?

It’s easy! Your parent or legal guardian should send us an email to contact@twentyeighthealth.com providing:

  • Your relationship
  • Their consent
  • Their ID
  • Your ID (optional)
Can I get a new prescription for birth control?

Yes! Sign up for Twentyeight and fill out a quick interactive medical questionnaire. After the questionnaire, you can communicate directly with one of our licensed providers, using either messaging or by scheduling a free phone consultation. Once the provider has confirmed your eligibility and the most appropriate treatment options, they will write you a prescription and your birth control will be delivered to your door within 3 - 5 business days.

Can I get refills for my pre-existing birth control prescription?

Yes, a doctor will review your medication and write you a new year-long prescription for the same birth control brand if it is still medically appropriate.

Do you accept insurance?

Yes, we accept insurance to cover your medications! If you use your insurance, you will not pay more than your copay (which is often $0), and get at-home home delivery and messaging with licensed providers at no additional cost.

We also accept Medicaid in select states to cover medication, which also often has a $0 copay. At-home deliveries and messaging with the doctors are included at no additional cost. You can check the section directly below to see if we accept Medicaid in your state, and you can email us at contact@twentyeighthealth.com with any questions.

Do you accept Medicaid?

Yes! We accept Medicaid to cover medication in AZ, CA, CO, DE, FL, GA, IA, ID, IL, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, NE, NJ, NY, OH, OR, PA, SC, TN, TX, VT, VA, and WA. With Medicaid, you will not pay more than your copay (which is often as low as $0) for the medication.

Our Standard Plan, which includes unlimited provider messaging, discounted OTC products, and automatic renewal, is priced at $12.99 a month and is not covered by Medicaid.

Providing easy, affordable access to everyone is our mission and we are working hard to accept Medicaid in more states. If you reside in AL, NV, SD, UT, WV, & WY, you can get the latest information by signing up for our newsletter or emailing us at contact@twentyeighthealth.com. In the meantime, we offer out-of-pocket options starting at $18/pack.

What do I do if I’m going on vacation?

Reach out to us at contact@twentyeighthealth.com, at least two weeks before your vacation, with the dates you will be traveling. We will do our best to accommodate your travels!

How do I pause or cancel my account?

While we hate to see you go, you can pause or cancel your account by emailing contact@twentyeighthealth.com. See our cancelation policy here. Please let us know why you’re choosing to leave so we can improve in the future. We hope to see you back soon!

How do I restart my account if I’ve already paused or cancelled it?

Email us at contact@twentyeighthealth.com to restart your account at any time! We’re happy to have you back.

I still have more questions. Who should I contact?

We are available Mondays to Fridays from 9 am - 5pm ET at (929) 352-0060‬ or email us at contact@twentyeighthealth.com any time. We’d love to hear from you!

How it works

How does Twentyeight Health work?

1. Fill out a brief interactive online medical questionnaire. If you have any questions, you can securely message or schedule an audio consultation with one of our providers at no additional cost.

2. Once the licensed provider has confirmed your eligibility* and the most appropriate treatment options, they will write you a prescription or renew your existing prescription, generally within 3-5 business days.

3. Your medication is delivered directly to your home within 3-5 business days.

P.S. Once you’ve signed up, you can securely message a provider with any questions. You can also schedule an audio consultation. We want to make sure you have a trusted source for information who can help to find an option that works for you.

*If you live in Kansas or Mississippi, you are required to have an audio consultation with a provider to confirm your eligibility. If you live in Oklahoma, you are required to have a video consultation with a provider to confirm your eligibility.

What birth control options can I get through Twentyeight Health?

Twentyeight Health offers online provider evaluations for birth control. The licensed provider will review your info and preferences, and prescribe the best option for you if medically appropriate.

You can receive birth control pills, patch, ring, shot, emergency contraception and internal condoms delivered for free with Twentyeight Health. There is a $0 copay with most insurance plans. For the Depo shot, we are only able to support specific insurance plans.

What info do I need to provide in order to sign up?

You’ll need to fill out a quick interactive medical questionnaire, which usually takes about 5 minutes. We’ll also ask you for:

  • The results of a recent blood pressure reading
  • Identification with your name. We accept the following IDs (US or international):
  • State/City ID card
  • Drivers license
  • Passport/passport card
  • National identity card
  • Birth certificate
  • Permanent resident card
  • Certificate of citizenship
  • Certificate of naturalization
  • Insurance card (if DOB included)
  • High school ID
  • University or college ID
  • Military ID card
  • Military dependent’s ID card (if DOB included)
  • School transcript

If you’re looking to pay with your insurance, we’ll need the following info:

  • Member name
  • Member ID number
  • Plan name
  • Rx group
  • RxBIN
  • PCN

You can upload an image of your pharmacy insurance card or type the info into an online form.

If you are not sure if you have the right info, simply email us at contact@twentyeighthealth.com or text us at 929-352-0060 and we can help you identify the info you need.

What types of providers will I interact with?

Twentyeight partners with high quality, empowering, licensed doctors and nurse practitioners who are passionate about women’s health and increasing healthcare access.

What if I have more medically-related questions after I fill out the questionnaire?

After you have completed the sign up process, you can securely message a doctor on your dashboard.

What can I expect during an audio consultation with a Twentyeight Health provider?

You are always welcome to speak with one of our licensed providers. During an audio consultation, the providers may ask you follow-up questions based on your medical questionnaire. You can also ask questions of the provider. If the provider determines you are eligible, they will prescribe the appropriate birth control method for you.

The audio consultation is free of extra charge and we strongly encourage you to use all available methods of communication!

What happens if I can’t make my audio or video consultation with the provider?

You can cancel up to 24 hours prior to your appointment. If you do not make your appointment, you will be charged a $40 cancellation fee.

Can I interact with the same provider again in the future?

Yes! The majority of the time, you will have the same licensed provider responding to your messages. However, if a provider is not readily available, such as if they are on vacation, another provider may message you to provide a more timely response. The providers work as a team, and will provide personalized answers based on your medical history.

Can Twentyeight consult with my primary care physician (PCP)?

If you would like the providers to share information with your PCP, you can email us at contact@twentyeighthealth.com or text us at 929-352-0060, and we will do our best to accommodate.

How do I get Twentyeight if I live in Kansas, Mississippi, New Mexico or Oklahoma?

1. Fill out a brief interactive online medical questionnaire & schedule an audio consultation (Kansas, Mississippi) or a video consultation (New Mexico, Oklahoma) with one of our licensed providers. If you have any questions, you can securely message with a provider at no additional cost.

2. Once the provider has confirmed your eligibility and the most appropriate treatment options, they will write you a prescription or renew your existing prescription, generally within 3-5 business days.

3. Your medication is delivered directly to your home within 3-5 business days.

P.S. Once you’ve signed up, you can securely message a provider with any questions. We want to make sure you have a trusted source for information who can help to find an option that works for you.

Pricing and billing

What is the cost of using Twentyeight Health services?

Medication: If you have insurance, including Medicaid, we charge no more than your insurance copay for the medications, which is typically $0. We currently offer birth control, emergency contraception, herpes medication and COVID-19 tests with insurance. We offer over 100 FDA-approved brands, and the copay can vary depending on your insurance and your brand preference.

If you do not have insurance, we offer affordable options for all medications. 

  • Birth control is as low as $18/pack with the multipack savings. See here for all the birth control brands we offer. If you don’t see your brand on the list, email us at contact@twentyeighthealth.com and we can try to source it for you.
  • Herpes treatment starts at $13/month ($39/delivery for 3 months worth).
  • The morning after pill for $30 (one-time).
  • Prenatal vitamins start at $5.45/month ($18/delivery for 3 months worth). 
  • COVID-19 tests are $15/test.

Subscription: Please see our Subscription Plans FAQ for more information about monthly pricing.

What are multipack savings?

If you are paying out-of-pocket for birth control pills, we provide an additional discount when you get more packs per delivery.

$25 off per delivery for 12 packs per delivery

$10 off per delivery for 6 packs per delivery

$3 off per delivery for 3 packs per delivery

See our birth control brand prices for more information.

What will I be charged for?

Medication: With insurance (including Medicaid), your medication will be no more than your copay, which is often $0. We currently offer birth control, emergency contraception, and herpes medication  with insurance. This means that you get your prescription, medication delivery and messaging with the providers for free.

Without insurance:

  • Birth control is as low as $18/pack with the multipack savings. See here for all the birth control brands we offer. If you don’t see your brand on the list, email us at contact@twentyeighthealth.com and we can try to source it for you.
  • Herpes treatment starts at $13/month ($39/delivery for 3 months worth).
  • The morning after pill for $30 (one-time).
  • Prenatal vitamins start at $5.45/month ($18/delivery for 3 months worth).
  • COVID-19 tests are $15/test.

Subscription: Please see our Subscription Plans FAQ for more information about monthly pricing.

When do I get charged?

You will not be charged for your medication until a licensed provider has evaluated your medical questionnaire. If you are using insurance, copays are usually $0. If your copay is more than $0, you will be charged at the time your medication is dispensed. We will send you the maximum amount per delivery allowed by your insurance.

Your medication will be billed automatically with each delivery. You can change your delivery frequency, pause or cancel your subscription at any time by emailing us at contact@twentyeighthealth.com or texting us at 929-352-0060.

How do I know what my copay will be?

The majority of insurance plans offer $0 copay options and the brands covered by insurers differ by plan. If your copay is more than $0 and less than $50, we will let you know by email and you will have 24 hours to cancel before we ship your prescription. If your copay is greater than $50, we will reach out for your consent before billing and shipping your prescription.  

Will I get a billing reminder about my next delivery?

Yes! We will email you 2 weeks before your next delivery date, and you will have 24 hours to respond via email at. contact@twentyeighthealth.com or text at 929-352-0060 to make any changes to your delivery address, payment info, or delivery frequency.

Where are the medications sourced from?

Medications are shipped directly from a U.S. pharmacy that is licensed in your state and the medications are sourced from FDA-approved pharmaceutical companies. All prescription medications offered are FDA-approved.

What type of payments do you accept?

We accept the following payment options:

  • Credit card: We accept major credit cards such as Visa, Master Card, Discover, and American Express. 
  • Debit card: Use your debit card for a convenient and secure transaction.
  • Apple Pay: Popular digital wallets like Apple Pay are supported.
  • FSA/HSA cards: must be affiliated with major credit card networks. 

Do you accept FSA (Flexible Spending Account) or HSA (Health Savings Account) payments?

Yes, we accept payments through FSA and HSA accounts for eligible healthcare-related products and services. Please confirm that your FSA/HSA card is affiliated with major credit card networks (Visa, MasterCard, etc.) or contact our customer support at contact@twentyeighthealth.com for assistance with processing your FSA/HSA payment.

Can I change my payment method after placing an order?

Once an order is placed, it may not be possible to change the payment method directly through our system. Please contact our customer support as soon as possible to discuss any necessary changes.

Delivery

How many months of birth control can I receive at a time?

The providers can write prescriptions that are valid for up to a year. If you are paying out-of-pocket, you can choose to get 1, 3, 6 or 12 packs per delivery. If you are using insurance, we will send you the maximum number of packs allowed by your insurance.

If you want to change your frequency, you can email us at contact@twentyeighthealth.com,  and we will do our best to accommodate.

How can I track my shipment?

We will send you an email with an estimated delivery date once the doctor has written a prescription, and a confirmation once delivered. We offer free fast shipping, arriving at your door 3-5 business days after your prescription has been written.

Do I need to be home when you deliver?

No - we’ll leave the package in your building or at your front door, and it will be waiting for you when you get home.

What will the package look like?

Your medication will come in a discreet, thin blue bubble mailer, and it will not identify your medications or have any Twentyeight branding on the outside. The inside will be personalized with your items and a Twentyeight Health card.

Who dispenses, fills and sends my deliveries?

Twentyeight works with high quality pharmacy partners that dispense, fill and deliver the prescriptions. Our pharmacy partners are licensed in AL, AZ, CA, CO, CT, DE, DC, FL, GA, IA, ID, IL, KS, KY, MA, MD, ME, MI, MN, MO, MT, ND, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA & WY. Your prescription information is sent safely and securely directly from the doctor to the pharmacy.

Are refills automated or do I have to refill them every time?

Your refills are automated.  If you are using insurance, your insurance company will decide how much medication we can send you per delivery. If you are paying out-of-pocket, you can select the number of packs you receive per delivery (depending on the medication).

With birth control pills, you can choose to get 1, 3, 6 or 12 packs per delivery if you are paying out-of-pocket. 

We will notify you by email 2 weeks before your next delivery date, and you have 24 hours to modify, pause or cancel the shipment. You can change the frequency, update your delivery address or stop your refills at any time by sending an email to contact@twentyeighthealth.com or a text to 929-352-0060.

Can I have my prescription sent to my local pharmacy?

Yes. While most people prefer at-home delivery, we can transfer your prescription to a local pharmacy. Simply email contact@twentyeighthealth.com or text 929-352-0060 right after completing the questionnaire. Please note: transferring your prescription to a local pharmacy will temporarily pause your account with Twentyeight Health, and you will no longer have access to message the doctor. You can switch back to deliveries from Twentyeight at any time for free and be able to message the doctor.

What should I do if I move and need to change my delivery address?

Notify us by emailing contact@twentyeighthealth.com or texting us at 929-352-0060 as soon as possible. If your new address is within the states we are currently active in, you will be able to continue using our service (and we will simply update your delivery address in your profile). If your new address is outside of the states we are active in, we will not be able to serve you anymore, but we are happy to help you find alternatives.

Birth control

How do I know what birth control to get?

Based on your answers from the interactive medical questionnaire, your brand preference and brands you’d like to avoid, the provider will suggest a birth control that best fits your needs.

You can see the birth control brand that your provider prescribed on your dashboard.

What brands are available at Twentyeight?

If you are paying with insurance, we provide more than 100 different brands at no more than your copay, including Alyacen, Apri, Aviane, Gianvi, Junel 1/20, Junel 1/20 FE, Loestrin, Loryna, Nuvaring, Sprintec, Zafemy (patch), Yasmin, Yaz. If you are paying out-of-pocket, we have 60+ brands starting at $18/pack. See the full list of brands and prices here.

Don’t see your brand on the list? Email us at contact@twentyeighthealth.com or text us at 929-352-0060 and we can help you find it!

What are the potential side effects?

While everyone reacts differently to birth control, you can go to our doctor-vetted Sex+ Health Guide to learn more about potential side effects. Once you complete the signup process, you can also message with the provider to get personalized medical advice regarding potential side effects.

Do you offer the morning after pill (emergency contraception)?

Yes! You can add one emergency contraception pill (Ella, Plan B, My Way or an equivalent) to your birth control delivery, so you have one at home if needed. It can be added to any of your birth control deliveries, and will not be refilled in the following deliveries unless requested. Simply email contact@twentyeighthealth.com to request. The doctor will review your info and write a prescription (if eligible).

With insurance, emergency contraception is often $0. In the rare case there is a copay, we will let you know.

Without insurance, the cost is $30/tablet one-time.

Get doctor-vetted information about emergency contraception and how it works here.

Do you offer internal condoms?

Yes! You can add up to 2 boxes of internal condoms (FC2) to any of your birth control deliveries. If you are using insurance, we’ll ask you before each delivery if you want to add internal condoms to your order.  You can also always email contact@twentyeighthealth.com to request an additional box of internal condoms in between deliveries of your birth control. The provider will review your info and write a prescription (if eligible).

With insurance, internal condoms are often $0. In the rare case there is a copay, we will let you know.

Get doctor-vetted information about internal condoms and how they work here.

Abortion pills

Does Twentyeight Health offer abortion pills?

Twentyeight offers abortion pills to residents in California and New York. Please note, once a prescription is processed we are not able to transfer it to your local pharmacy. Abortion pills are approved by the FDA, supported by the American College of Obstetricians and Gynecologists and do not require the presence of a licensed provider. Click here for more information.

Morning after pill

What is the morning after pill?

You may have heard the morning after pill referred to as Plan B, emergency contraception (EC), etc.But more generally, the morning after pill is a form of emergency contraception (EC). These are products (whether pills or IUDs) that prevent pregnancy after unprotected intercourse, when no birth control was used or it was used imperfectly.

How does the morning after pill work?

The morning after pill does not interrupt a pregnancy that is already growing inside your uterus or womb. It does not cause an abortion. The morning after pill typically works by either preventing your ovary from releasing an egg or stopping the sperm from reaching the egg.Learn more about the morning after pill myths vs. facts by reading this article on our Sex+ Health Guide.

When do I need to take the morning after pill?

You should take the morning after pill when you have had unprotected intercourse and want to decrease your chances of becoming pregnant. This includes episodes where no birth control was used or if birth control was used, but was not effective (e.g. if a condom slipped/broke or multiple birth control pills were missed).

Most forms of the morning after pill are effective up to either 72 or 120 hours (3 or 5 days) after intercourse. It should always be taken as soon as possible after unprotected intercourse since effectiveness can change over time.  Because of the time frame to take the morning after pill, it’s helpful to have it on hand if you need it.

How do I get the morning after pill and how much does it cost?

You can get New Day, a generic form of Plan B (the morning after pill) starting at $30 for 1 tablet by clicking here.

If you're an existing Twentyeight Health user and would like to see if the morning after pill is available for a $0 copay with insurance (including Medicaid), you can message the doctor from your dashboard.

Herpes Treatment

What kind of herpes treatment do you offer?

We offer valacyclovir, a generic form of Valtrex. Valacyclovir is an oral antiviral medication that treats herpes either when an outbreak occurs (episodic), or on a daily basis to prevent outbreaks by suppressing HSV-1 (oral herpes) and HSV-2 (genital herpes).

How much does herpes treatment cost?

Medication: We offer episodic or preventative herpes treatment starting at $0 copay with insurance (including Medicaid).  Without insurance, episodic treatment is $13/month ($39/delivery for 3 months worth) and preventative treatment is $23/month ($69/delivery for 3 months worth). 

See detailed treatment options and pricing here. Feel free to contact us if you have questions by emailing contact@twentyeighthealth.com 

Subscription: Please see our Subscription Plans FAQ for more information about monthly pricing.

Who is eligible for herpes treatment from Twentyeight?

We offer treatment to individuals 18 years old and above who have already been diagnosed with herpes by a healthcare provider or lab test.

If you don’t have a diagnosis, but think you may have herpes, we recommend that you see a provider in-person to ensure you receive appropriate care and an accurate diagnosis.

Can I get herpes treatment prescribed if I don’t have a birth control subscription?

Yes, you can get herpes treatment even if you don’t have a birth control subscription by clicking here to complete a 5 minute medical questionnaire that a licensed provider will review to determine your medical eligibility. 

Can I order herpes treatment if I already use Twentyeight Health’s services?

If you're already a  Twentyeight user, you can get herpes treatment by visiting your dashboard, adding herpes treatment to your account, and completing the 5 minute medical questionnaire for herpes treatment. A provider will then review your information to determine your medical eligibility.

Prenatal Vitamins

Do you offer prenatal vitamins?

Yes! You can order up prenatal vitamins through Twentyeight. For details on prenatal vitamins the brands we offer here

Read more about doctor-vetted information about prenatal vitamins and how they work here.

Can I order prenatal vitamins if I don’t have a birth control subscription?

Yes, you can order prenatal vitamins even if you don’t have a birth control subscription by clicking here. Prenatal vitamins can be delivered to all 50 states.

Can I order prenatal vitamins if I already use Twentyeight Health services?

If you're already a loyal Twentyeight user, you can get prenatal vitamins by messaging the provider to request prenatal vitamins on your dashboard. If you have insurance, the provider will write a prescription (if medically appropriate) and you may be covered fully or partially for the cost of prenatal vitamins.

If you're new to Twentyeight and want a birth control subscription, you can also order prenatal vitamins when you sign up by messaging the doctor. Email us at contact@twentyeighthealth.com with any questions.

How much do prenatal vitamins cost?

We offer multiple brands of prenatal vitamins starting at $5.45/month (including delivery)  - see the full offering of brands and prices here

Feel free to contact us if you have questions by emailing contact@twentyeighthealth.com

COVID-19 Tests

Do you offer COVID-19 tests?

Yes! You can order up to 10 boxes of COVID-19 tests [ACON Flowflex™ COVID-19 Antigen Home Test] per order through Twentyeight.

Get doctor-vetted information about COVID-19 tests and how they work here.

Can I order COVID-19 tests if I don’t have a birth control subscription?

Yes, you can order COVID-19 tests even if you don’t have a birth control subscription by clicking here. COVID-19 tests can be delivered to all 50 states.

Can I order COVID-19 tests if I already use Twentyeight’s services?

If you're already a loyal Twentyeight user, you can add COVID-19 tests from your dashboard. If you're new to Twentyeight and want a birth control subscription, you can also order COVID-19 tests when you sign up.

If you want to change the quantity of COVID-19 tests you ordered, you can do it through your dashboard or you can email contact@twentyeighthealth.com.

How much do tests cost?

COVID-19 tests cost $15 each (including delivery) out-of-pocket. If you have insurance, you can submit your receipt to your insurance plan to be reimbursed. Some health plans are providing direct insurance coverage of COVID-19 tests. If  your BIN & plan matches the list here, you may be eligible to receive up to 8 tests per month for a $0 copay (no cost to you upfront).


Find out if you're eligible for $0 copay by visiting your dashboard for existing users or by completing the questionnaire for new users. Feel free to contact us if you have questions by emailing contact@twentyeighthealth.com

Can I get reimbursed if I pay upfront for COVID-19 tests?

Yes! You can still be reimbursed by your health insurance if you purchase COVID-19 tests out-of-pocket and pay upfront. After you make the purchase, you can submit a claim for reimbursement as soon as you receive your receipt via email. Insurance companies & health plans are now required to cover 8 free over-the-counter at-home tests each month. Feel free to contact your plan directly with questions on reimbursement.


Privacy

Are my records kept private?

All health records are kept private and we employ robust encryption methods to protect your personal information. We are a LegitScript certified company.

Partnership and referral

I’m a nonprofit organization. How can we partner with Twentyeight Health?

We currently partner with mission-aligned non-profits in a variety of ways. For more information, email us at contact@twentyeighthealth.com or text us at 929-352-0060.

I love what Twentyeight Health is doing! Do you have a referral program?

Yes! We have a referral program for users, organizations, and campus representatives. If you’re interested in participating, please email us at contact@twentyeighthealth.com or  text us at 929-352-0060.

Financial Assistance

Do you have any financial assistance options if I can’t afford birth control?

Yes, if you’re in need of financial assistance, check out our nonprofit partners that may cover one year’s worth of birth control for free if you live in the following areas:

Subscription Plans

What’s changing?

We’re excited to introduce a new upgrade to services at Twentyeight Health! We’re transitioning all Twentyeight Health users to a monthly subscription plan.  

Our primary plan is our Standard plan, priced at $12.99 per month. You’ll continue to enjoy our existing services and get new exclusive benefits, including:

  • Access to all products & services
  • Unlimited provider messaging
  • Free shipping
  • Annual renewal & provider evaluation
  • Instant access to provider-vetted educational content
  • Exceptional customer support
  • 1 OTC product included every year*
  • 20% off all additional OTC products*
    *Choose from condoms, tampons, pads, pain relievers (Midol), and more!

No changes are being made to the cost of medication (whether you pay out-of-pocket or use insurance).

You’ll also have the option to downgrade to our Basic plan at $0/month. With the Basic plan, you only get access to prescription delivery, free shipping, provider-vetted content, and customer support.

Why are you moving to a subscription monthly fee?

You spoke, we listened - we heard from many of you that you wanted more benefits from us. Because of that, we have carefully considered how to serve our community and we believe this change will help us continue enhancing the care we provide and help get you new perks. We are dedicated to ensuring that we can provide users with the best sexual & reproductive healthcare. Changes to our pricing will be accompanied by increased benefits, products, and surprises! Stay tuned.

What do I get?

When you sign up for the Standard plan at $12.99/month, you’ll have access to the following extensive benefits:

  • Access to all products & services
  • Unlimited provider messaging
  • Free shipping
  • Annual renewal & provider evaluation
  • Instant access to provider-vetted educational content
  • Exceptional customer support
  • 1 OTC product included every year*
  • 20% off all additional OTC products*
    *Choose from condoms, tampons, pads, pain relievers (Midol), and more!

You’ll also have the option to downgrade to our Basic plan at $0/month. With the Basic plan, you only get access to prescription delivery, free shipping, provider-vetted content, and customer support.

What’s the price?

Our Standard plan is priced at $12.99 a month. If you have questions, please reach out directly to our Customer Support team to discuss alternative options to manage your subscription.  We want to make sure you’re still able to receive your medication deliveries.

You’ll also have theoption to downgrade to our Basic plan at $0/month. With the Basic plan, you only get access to prescription delivery, free shipping, provider-vetted content, and customer support

What if I want to get a new prescription or renew my current prescription?

In order to renew or change your prescription, you will need to be on the Standard plan. 

If you’re not on the Standard plan already, you can upgrade at any time by accessing the "Manage my subscription" section of your dashboard.

If I’m not on the Standard plan, how can I upgrade?

You can upgrade directly from your “Manage my subscription” section of your dashboard.

Can I upgrade to the Standard plan at any time?

Yes, you can upgrade to the Standard plan at any time by accessing the "Manage my subscription" section of your dashboard.

Will my subscription start immediately upon upgrading to the Standard plan?

Yes, once you upgrade to the Standard plan, your subscription will start immediately, and you'll have access to all the benefits included in that plan.

Can I downgrade my subscription?

Yes, you can downgrade your subscription. Please reach out to our Customer Support team at contact@twentyeighthealth.com if you would like to downgrade to our Basic plan at $0/month with fewer benefits. On the Basic plan, you only get access to prescription delivery, free shipping, provider-vetted content, and customer support.

What if I have more questions about the changes to my subscription?

If you have any questions or concerns not answered in our FAQs, please don't hesitate to reach out to our Customer Support team at contact@twentyeighthealth.com We're here to ensure you can have the best experience with Twentyeight Health.

How do I get 20% off OTC products?

If you are on the Standard plan, by the end of May, you’ll receive an email with a unique promo code that you can apply when you order new OTC products. If you’re on the Basic plan and want to take advantage of 20% off all OTC products, upgrade to the Standard plan directly from your dashboard.