More than 30 prescription skincare treatments are recommended by licensed providers, with ongoing follow-up care. Prescription skincare treatments are available based on your individual skin type, skin tone, and medical history.
How Skincare Prescriptions Work
Complete an online medical questionnaire.
It takes less than 5 minutes and helps your provider understand what’s right for you.
Connect with a licensed provider.
Your provider will guide you, prescribe if eligible, and be available for follow-up.
Pick up your medications.
Prescriptions are sent to a pharmacy nearby for easy access.
Our Care Team is here to help!
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You’ve got questions? We’ve got answers.
Where is this available?
Our virtual skincare service is currently available in: Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New York, New Jersey, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wyoming.
What conditions do you treat?
We currently treat a range of skin concerns, including: • Acne • Hyperpigmentation and melasma • Rosacea • Signs of aging • Hair loss • Eczema • Actinic keratosis
Our licensed providers can recommend from over 30 prescription skincare treatments, with personalized care and ongoing follow-up to support your progress. All treatment plans are tailored following a secure online skincare consultation.
How quickly will I receive my medication?
If your provider approves a skincare prescription, it will be sent to your local pharmacy—typically ready for pickup within 24 to 36 hours after you complete the intake form. We’ll notify you as soon as it’s available.
What if I have questions about my medication or side effects?
No problem—just message your medical team anytime through your secure account. They’re here to answer questions, explain side effects like irritation or redness, and adjust your custom prescription skincare plan if needed. If you experience dryness or irritation from certain treatments, using more moisturizer can help soothe your skin and improve comfort.
Can I switch or adjust my medication if it’s not working for me?
Yes! Your provider will work with you to find the right solution. If something isn’t working, they can adjust your dose or recommend a different prescription skincare treatment based on your skin’s needs and goals.
Who reviews my information and prescribes the medication?
Only licensed providers review your intake and prescribe medications. Then, our care team follows clinical guidelines to ensure safe, personalized support — not a one-size-fits-all approach.
Can I contact a provider if I have questions or side effects?
Absolutely. Ongoing support is included in your plan. You’ll have secure messaging access to your provider for questions, follow-ups, or updates to your updates to your online skincare consultation plan.
How is Twentyeight Health different from other platforms?
We don’t cut corners. We prioritize quality care, not just prescriptions. Our mission is to provide accessible, medically sound care — with licensed providers, a focus on privacy, and continuous provider follow-up—so your custom virtual skincare prescription actually works for you. Plus, our sleek packaging features a modern, attractive design that enhances your unboxing experience and highlights the premium quality of your treatment.