Twentyeight Health is your go-to platform for fast, affordable, and judgment-free healthcare — all from the comfort of your home. Whether you're looking for birth control, help managing your weight, personalized skincare, or quick treatment for common health issues, we make high-quality care easy to access and easy to trust.

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We currently serve in Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, New York, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wyoming. Sign up for our newsletter to follow us as we expand.

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Twentyeight is for anyone 13 to 49 years old who is looking for a personalized and convenient way to access healthcare, with a focus on the needs of individuals assigned female at birth. If you are nonbinary or transgender and need access to birth control because you have an intact uterus, we welcome you to use our services.

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Yes! We currently can serve anyone (without parental consent):

13 years old & above in CA, CO, DC, DE, GA, IL, KY, MA, MD, ME, MI, MN, NC, NE, NJ, NM, NY, OK, OR, PA, VA, VT, & WA

14 years old & above in AL

15 years old & above in OH

16 years old & above in KS & SC

18 years old & above in AZ, CT, ID, IN, FL, IA, MO, MS, MT, ND, NV, SD, TN, TX, UT, WV & WY

If you are below those ages and still want to use our service, please email us at contact@twentyeighthealth.com and we will provide you with the next steps, which may include providing parent/guardian consent.

If you're under 18, the age of minority in the state of Florida, by law, you can access birth control if you can verify that you fall into one of the following categories:

1. Have parental consent: please have your parent or legal guardian (include relationship) send us an email to contact@twentyeighthealth.com providing consent along with their ID and your ID.

2. Are married: please email  your marriage license to contact@twentyeighthealth.com.

3. Are a parent: please email the birth certificate of your child to contact@twentyeighthealth.com.

4. Require birth control for health reasons: please let us know by email at contact@twentyeighthealth.com (no need to provide specifics) and the doctor will review your medical questionnaire to gauge eligibility.

5. Have been pregnant: please email documentation from a doctor to contact@twentyeighthealth.com.

If you're under 18, the age of minority in those states, by law, you can access birth control if you can verify that you fall into one of the following categories:

1. Have parental consent please have your parent or legal guardian (include relationship) send us an email to contact@twentyeighthealth.com providing consent along with their ID and your ID.

2. Are married: please email your marriage license to contact@twentyeighthealth.com.

3. Are legally emancipated: please email documentation to contact@twentyeighthealth.com.

It’s easy! Your parent or legal guardian should send us an email to contact@twentyeighthealth.com providing:

• Your relationship
• Their consent
• Their ID
• Your ID (optional)

Yes! Sign up for Twentyeight and fill out a quick interactive medical questionnaire. After the questionnaire, you can communicate directly with one of our licensed providers, using either messaging or by scheduling a free phone consultation. Once the provider has confirmed your eligibility and the most appropriate treatment options, they will write you a prescription and your birth control will be delivered to your door within 3 - 5 business days.

Yes, a doctor will review your medication and write you a new year-long prescription for the same birth control brand if it is still medically appropriate.

While we hate to see you go, you can pause or cancel your account by emailing contact@twentyeighthealth.com. See our cancelation policy here. Please let us know why you’re choosing to leave so we can improve in the future. We hope to see you back soon!

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Email us at contact@twentyeighthealth.com to restart your account at any time! We’re happy to have you back.

We are available Mondays to Fridays from 9 am - 5pm ET at (929) 352-0060‬ or email us at contact@twentyeighthealth.com any time. We’d love to hear from you!

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Here’s how it works:

• Choose your plan — Whether it’s Weight Care, Skin Care, or birth control, you’ll start by selecting the type of care you need.

 Here’s a quick breakdown of our care plans:

• Standard Care Plan – $12.99/month
  Your starting point for ongoing care with a licensed provider.
  Plan not covered by insurance; medications may be covered.
• Weight Care – $69.99/month
  Medically guided support, including treatment plans and provider check-ins.
  Plan not covered by insurance; medications may be covered.
• Skin Care – $17.99/month
  Treatment for acne, dark spots, and more with personalized prescriptions.
  Plan not covered by insurance; medications may be covered.
• Basic Care Plan – $2.99/month
  Ideal if you already have a prescription and want to manage refills and delivery.
  Plan not covered by insurance; medications may be covered.
  
  
• Connect with a licensed provider — Complete a short online intake form and a provider will review it to create a care plan tailored to you. You’ll also have the option to message your provider with questions.
  
  
• Get your medications delivered or pickup at a pharmacy — Depending on the care plan you select, if a prescription is written, we’ll either ship your meds to your door or you will pick it up at a pharmacy.
  
  
• Stay supported — Most of our plans offer unlimited messaging with your provider, automatic refills, and care check-ins to help you stay on track.

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Twentyeight Health offers online provider evaluations for birth control. The licensed provider will review your info and preferences, and prescribe the best option for you if medically appropriate.

You can receive birth control pills, patch, ring, shot, emergency contraception and internal condoms delivered for free with Twentyeight Health. There is a $0 copay with most insurance plans. For the Depo shot, we are only able to support specific insurance plans.

You’ll need to fill out a quick interactive medical questionnaire, which usually takes about 5 minutes. We’ll also ask you for:

• The results of a recent blood pressure reading
• Identification with your name. We accept the following IDs (US or international):
• State/City ID card
• Drivers license
• Passport/passport card
• National identity card
• Birth certificate
• Permanent resident card
• Certificate of citizenship
• Certificate of naturalization
• Insurance card (if DOB included)
• High school ID
• University or college ID
• Military ID card
• Military dependent’s ID card (if DOB included)
• School transcript

If you’re looking to pay with your insurance, we’ll need the following info:

• Member name
• Member ID number
• Plan name
• Rx group
• RxBIN
• PCN

You can upload an image of your pharmacy insurance card or type the info into an online form.

If you are not sure if you have the right info, simply email us at contact@twentyeighthealth.com or text us at 929-352-0060 and we can help you identify the info you need.

Twentyeight partners with high quality, empowering, licensed doctors and nurse practitioners who are passionate about women’s health and increasing healthcare access.

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After you have completed the sign up process, you can securely message a doctor on your dashboard.

You are always welcome to speak with one of our licensed providers. During an audio consultation, the providers may ask you follow-up questions based on your medical questionnaire. You can also ask questions of the provider. If the provider determines you are eligible, they will prescribe the appropriate birth control method for you.

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The audio consultation is free of extra charge and we strongly encourage you to use all available methods of communication!

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Appointments may be canceled up to 24 hours in advance. A $25 no-show fee applies for missed appointments and is applicable to commercial insurance members only. Medicaid members are exempt from this fee.

Yes! The majority of the time, you will have the same licensed provider responding to your messages. However, if a provider is not readily available, such as if they are on vacation, another provider may message you to provide a more timely response. The providers work as a team, and will provide personalized answers based on your medical history.

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If you would like the providers to share information with your PCP, you can email us at contact@twentyeighthealth.com or text us at 929-352-0060, and we will do our best to accommodate.

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1. Fill out a brief interactive online medical questionnaire & schedule an audio consultation (Kansas, Mississippi) or a video consultation (New Mexico, Oklahoma) with one of our licensed providers. If you have any questions, you can securely message with a provider at no additional cost.

2. Once the provider has confirmed your eligibility and the most appropriate treatment options, they will write you a prescription or renew your existing prescription, generally within 3-5 business days.

3. Your medication is delivered directly to your home within 3-5 business days.

P.S. Once you’ve signed up, you can securely message a provider with any questions. We want to make sure you have a trusted source for information who can help to find an option that works for you.

Depending on your care plan, after you have completed the sign up process, you can securely message a provider on your dashboard.

Email us at contact@twentyeighthealth.com to restart your account at any time! We’re happy to have you back.

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Medication: If you have insurance, including Medicaid, we charge no more than your insurance copay for the medications, which is typically $0. We currently offer birth control, emergency contraception, herpes medication and COVID-19 tests with insurance. We offer over 100 FDA-approved brands, and the copay can vary depending on your insurance and your brand preference.

If you do not have insurance, we offer affordable options for all medications. 

• Birth control is as low as $16/pack with the multipack savings. See here for all the birth control brands we offer. If you don’t see your brand on the list, email us at contact@twentyeighthealth.com and we can try to source it for you.
• Herpes treatment starts at $13/month ($39/delivery for 3 months worth).
• The morning after pill for $30 (one-time).
• Prenatal vitamins start at $5.45/month ($18/delivery for 3 months worth). 
• COVID-19 tests are $15/test.

Subscription: Choose the care that fits your needs! We offer two flexible options: the Basic Care Plan at $2.99/month or the Standard Care Plan for just $12.99/month, giving you access to enhanced care and more comprehensive support. Want to learn more? Check out our Care Plans FAQ!

Yes, we accept insurance to help cover the cost of your medications!
If you use your insurance, you’ll only pay your copay (which is often $0), and you’ll still get the convenience of at-home delivery and secure messaging with licensed providers—at no extra cost.

We also accept Medicaid in select states, which often includes a $0 copay for medications. Just like with other insurance plans, delivery and provider messaging are included.
Check the section below to see if we accept Medicaid in your state, or email us at contact@twentyeighthealth.com with any questions.

Please note: our care plans are not covered by insurance, but they help make accessing care more affordable and flexible.

💡 Here’s a quick breakdown of our care plans:

• Standard Care Plan – $12.99/month
  Your starting point for ongoing care with a licensed provider.
  Plan not covered by insurance; medications may be covered.
  
  
• Weight Care – $69.99/month
  Medically guided support, including treatment plans and provider check-ins.
  Plan not covered by insurance; medications may be covered.
  
  
• Skin Care – $17.99/month
  Treatment for acne, dark spots, and more with personalized prescriptions.
  Plan not covered by insurance; medications may be covered.
  
  
• Basic Care Plan – $2.99/month
  Ideal if you already have a prescription and want to manage refills and delivery.
  Plan not covered by insurance; medications may be covered.

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Yes! We accept Medicaid to cover medication in AZ, CA, CO, DE, FL, GA, IA, ID, IL, KY, MD, MI, MT, NC, NE, NJ, NY, OH, OR, PA, TX, and VA. With Medicaid, you will not pay more than your copay (which is often as low as $0) for the medication.

Please note: our care plans are not covered by insurance, but they help make accessing care more affordable and flexible.

💡 Here’s a quick breakdown of our care plans:

• Standard Care Plan – $12.99/month
  Your starting point for ongoing care with a licensed provider.
  Plan not covered by insurance; medications may be covered.
  
  
• Weight Care – $69.99/month
  Medically guided support, including treatment plans and provider check-ins.
  Plan not covered by insurance; medications may be covered.
  
  
• Skin Care – $17.99/month
  Treatment for acne, dark spots, and more with personalized prescriptions.
  Plan not covered by insurance; medications may be covered.
  
  
• Basic Care Plan – $2.99/month
  Ideal if you already have a prescription and want to manage refills and delivery.
  Plan not covered by insurance; medications may be covered.

If you are paying out-of-pocket for birth control pills, we provide an additional discount when you get more packs per delivery.

$25 off per delivery for 12 packs per delivery

$10 off per delivery for 6 packs per delivery

$3 off per delivery for 3 packs per delivery

See our birth control brand prices for more information.

Medication: With insurance (including Medicaid), your medication will be no more than your copay, which is often $0. We currently offer birth control, emergency contraception, and herpes medication with insurance.

Without insurance:

• Birth control is as low as $16/pack with the multipack savings. See here for all the birth control brands we offer. If you don’t see your brand on the list, email us at contact@twentyeighthealth.com and we can try to source it for you.
• Herpes treatment starts at $13/month ($39/delivery for 3 months worth).
• The morning after pill for $30 (one-time).
• Prenatal vitamins start at $5.45/month ($18/delivery for 3 months worth).

Subscription: Choose the care that fits your needs! We offer two flexible options: the Basic Care Plan at $2.99/month or the Standard Care Plan for just $12.99/month, giving you access to enhanced care and more comprehensive support. Want to learn more? Check out our Care Plans FAQ!

You will not be charged for your medication until a licensed provider has evaluated your medical questionnaire. If you are using insurance, copays are usually $0. If your copay is more than $0, you will be charged at the time your medication is dispensed. We will send you the maximum amount per delivery allowed by your insurance.

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Your medication will be billed automatically with each delivery. You can change your delivery frequency, pause or cancel your subscription at any time by emailing us at contact@twentyeighthealth.com or texting us at 929-352-0060.

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The majority of insurance plans offer $0 copay options and the brands covered by insurers differ by plan. If your copay is more than $0 and less than $50, we will let you know by email and your card will be charged automatically so your refill can begin processing. If your copay is greater than $50, we will reach out for your consent before billing and shipping your prescription.

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Will I get a billing reminder about my next delivery?

Yes! We will email you 2 weeks before your next delivery date, and you will have 24 hours to respond via email at. contact@twentyeighthealth.com or text at 929-352-0060 to make any changes to your delivery address, payment info, or delivery frequency.

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Where are the medications sourced from?

Medications are shipped directly from a U.S. pharmacy that is licensed in your state and the medications are sourced from FDA-approved pharmaceutical companies. All prescription medications offered are FDA-approved.

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Yes! We will email you 2 weeks before your next delivery date, and you will have 24 hours to respond via email at. contact@twentyeighthealth.com or text at 929-352-0060 to make any changes to your delivery address, payment info, or delivery frequency.

Medications are shipped directly from a U.S. pharmacy that is licensed in your state and the medications are sourced from FDA-approved pharmaceutical companies. All prescription medications offered are FDA-approved.

We accept the following payment options:

• Credit card: We accept major credit cards such as Visa, Master Card, Discover, and American Express. 
• Debit card: Use your debit card for a convenient and secure transaction.
• Apple Pay: Popular digital wallets like Apple Pay are supported.
• FSA/HSA cards: must be affiliated with major credit card networks. 

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Yes, we accept payments through FSA and HSA accounts for eligible healthcare-related products and services. Please confirm that your FSA/HSA card is affiliated with major credit card networks (Visa, MasterCard, etc.) or contact our customer support at contact@twentyeighthealth.com for assistance with processing your FSA/HSA payment.

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Can I change my payment method after placing an order?

Once an order is placed, it may not be possible to change the payment method directly through our system. Please contact our customer support as soon as possible to discuss any necessary changes.

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Can I cancel my order after it begins processing?

Once an order is placed, it may not be possible to cancel. Our pharmacy partner processes your refills as quickly as possible to ensure you don’t experience a lapse in medication. Please contact our customer support as soon as possible to discuss any necessary changes.

Once an order is placed, it may not be possible to change the payment method directly through our system. Please contact our customer support as soon as possible to discuss any necessary changes.

Once an order is placed, it may not be possible to cancel. Our pharmacy partner processes your refills as quickly as possible to ensure you don’t experience a lapse in medication. Please contact our customer support as soon as possible to discuss any necessary changes.

Medication: If you have insurance, including Medicaid, we charge no more than your insurance copay for the medications, which is typically $0. We currently offer birth control, emergency contraception, herpes medication and more with insurance. We offer over 100 FDA-approved brands, and the copay can vary depending on your insurance and your brand preference.

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If you do not have insurance, we offer affordable options for all medications. 

• Birth control is as low as $16/pack with the multipack savings. See here for all the birth control brands we offer. If you don’t see your brand on the list, email us at contact@twentyeighthealth.com and we can try to source it for you.
• Herpes treatment starts at $14/month with no insurance ($42/delivery for 3 months worth).
• The morning after pill for $33 (one-time).
• Prenatal vitamins start at $5.45/month ($18/delivery for 3 months worth). 
• Skincare prescriptions: Prices vary (dependent on pharmacy costs).
• Weight loss medications: Prices vary (dependent on pharmacy costs).

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Care plan: Choose the care that fits your needs! Your care plan is not covered by insurance.

 Here’s a quick breakdown of our care plans:

• Standard Care Plan – $12.99/month
  Your starting point for ongoing care with a licensed provider.
  Plan not covered by insurance; medications may be covered.
• Weight Care – $69.99/month
  Medically guided support, including treatment plans and provider check-ins.
  Plan not covered by insurance; medications may be covered.
• Skin Care – $17.99/month
  Treatment for acne, dark spots, and more with personalized prescriptions.
  Plan not covered by insurance; medications may be covered.

Basic Care Plan – $2.99/month Ideal if you already have a prescription and want to manage refills and delivery.Plan not covered by insurance; medications may be covered.

We accept the following payment options:

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• Credit card: We accept major credit cards such as Visa, Master Card, Discover, and American Express. 
• Debit card: Use your debit card for a convenient and secure transaction.
• Apple Pay: Popular digital wallets like Apple Pay are supported.
• FSA/HSA cards: must be affiliated with major credit card networks. 

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The providers can write prescriptions that are valid for up to a year. If you are paying out-of-pocket, you can choose to get 1, 3, 6 or 12 packs per delivery. If you are using insurance, we will send you the maximum number of packs allowed by your insurance.

If you want to change your frequency, you can email us at contact@twentyeighthealth.com,  and we will do our best to accommodate.

Reach out to us at contact@twentyeighthealth.com, at least two weeks before your vacation, with the dates you will be traveling. We will do our best to accommodate your travels!

We will send you an email with an estimated delivery date once the doctor has written a prescription, and a confirmation once delivered. We offer free fast shipping, arriving at your door 3-5 business days after your prescription has been written.

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No - we’ll leave the package in your building or at your front door, and it will be waiting for you when you get home.

Your medication will come in a discreet, thin blue bubble mailer, and it will not identify your medications or have any Twentyeight branding on the outside. The inside will be personalized with your items and a Twentyeight Health card.

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Twentyeight works with high quality pharmacy partners that dispense, fill and deliver the prescriptions. Our pharmacy partners are licensed in AL, AZ, CA, CO, CT, DE, DC, FL, GA, IA, ID, IL, KS, KY, MA, MD, ME, MI, MN, MO, MT, ND, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA & WY. Your prescription information is sent safely and securely directly from the doctor to the pharmacy.

Your refills are automated.  If you are using insurance, your insurance company will decide how much medication we can send you per delivery. If you are paying out-of-pocket, you can select the number of packs you receive per delivery (depending on the medication).

With birth control pills, you can choose to get 1, 3, 6 or 12 packs per delivery if you are paying out-of-pocket. 

We will notify you by email 2 weeks before your next delivery date, and you have 24 hours to modify, pause or cancel the shipment. You can change the frequency, update your delivery address or stop your refills at any time by sending an email to contact@twentyeighthealth.com or a text to 929-352-0060.

Yes. While most people prefer at-home delivery, we can transfer your prescription to a local pharmacy. Simply email contact@twentyeighthealth.com or text 929-352-0060 right after completing the questionnaire. Please note: transferring your prescription to a local pharmacy will temporarily pause your account with Twentyeight Health, and you will no longer have access to message the doctor. You can switch back to deliveries from Twentyeight at any time for free and be able to message the doctor.

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Notify us by emailing contact@twentyeighthealth.com or texting us at 929-352-0060 as soon as possible. If your new address is within the states we are currently active in, you will be able to continue using our service (and we will simply update your delivery address in your profile). If your new address is outside of the states we are active in, we will not be able to serve you anymore, but we are happy to help you find alternatives.

Twentyeight works with high quality pharmacy partners that dispense, fill and deliver the prescriptions. Our pharmacy partners are licensed in AL, AZ, CA, CO, CT, DE, DC, FL, GA, IA, ID, IL, KS, KY, MA, MD, ME, MI, MN, MO, MT, ND, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA & WY. Your prescription information is sent safely and securely directly from the doctor to the pharmacy.

Your refills are automated.  If you are using insurance, your insurance company will decide how much medication we can send you per delivery. If you are paying out-of-pocket, you can select the number of packs you receive per delivery (depending on the medication).

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With birth control pills, you can choose to get 1, 3, 6 or 12 packs per delivery if you are paying out-of-pocket. 

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We will notify you by email 2 weeks before your next delivery date, and you have 24 hours to modify, pause or cancel the shipment. You can change the frequency, update your delivery address or stop your refills at any time by sending an email to contact@twentyeighthealth.com or a text to 929-352-0060.

When you sign up for the Standard Care Plan at $12.99/month, you’ll have access to the following extensive benefits:

• Access to all products & services
• Unlimited provider messaging
• Free shipping
• Annual renewal & provider evaluation
• Instant access to provider-vetted educational content
• Exceptional customer support
• 1 OTC product included every year*
• 20% off all additional OTC products*
  *Choose from condoms, tampons, pads, pain relievers (Midol), and more!

You’ll also have the option to downgrade to our Basic Care Plan at $2.99/month. With the Basic Care Plan, you only get access to prescription delivery, free shipping, provider-vetted content, and customer support.

Our Standard Care Plan is priced at $12.99 a month. If you have questions, please reach out directly to our Customer Support team to discuss alternative options to manage your subscription.  We want to make sure you’re still able to receive your medication deliveries.

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You’ll also have the option to downgrade to our Basic Care Plan at $2.99/month. With the Basic Care Plan, you only get access to prescription delivery, free shipping, provider-vetted content, and customer support

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In order to renew or change your prescription, you will need to be on the Standard Care Plan. 

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If you’re not on the Standard Care Plan already, you can upgrade at any time by accessing the "Manage my subscription" section of your dashboard.

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You can upgrade directly from your “Manage my subscription” section of your dashboard.

Yes, once you upgrade to the Standard Care Plan, your subscription will start immediately, and you'll have access to all the benefits included in that plan.

Yes, you can downgrade your subscription. Please reach out to our Customer Support team at contact@twentyeighthealth.com if you would like to downgrade to our Basic Care Plan at $2.99/month with fewer benefits. On the Basic Care Plan, you only get access to prescription delivery, free shipping, provider-vetted content, and customer support.

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If you have any questions or concerns not answered in our FAQs, please don't hesitate to reach out to our Customer Support team at contact@twentyeighthealth.com We're here to ensure you can have the best experience with Twentyeight Health.

If you are on the Standard Care Plan, by the end of May, you’ll receive an email with a unique promo code that you can apply when you order new OTC products. If you’re on the Basic Care Plan and want to take advantage of 20% off all OTC products, upgrade to the Standard Care Plan directly from your dashboard.

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We believe our Care Plans will help us tailor the services we provide to your lifestyle and advance our mission of making sexual and reproductive care more accessible across the U.S. Compare the benefits provided by our Standard Care Plan and Basic Care Plan so you can make the right decision for your sexual and reproductive health.

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The Standard Care Plan ($12.99/month) provides a comprehensive range of benefits for those seeking extensive coverage and peace of mind. It includes:

• 24/7  provider messaging
• Annual renewal & provider evaluation
• Instant access to provider-vetted educational content
• Exceptional customer support
• Free shipping
• 1 OTC product included every year*
• 20% discounts on all additional OTC products*

*Choose from condoms, tampons, pads, pain relievers (Midol), and more!

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Best for: Individuals seeking thorough, ongoing care, and seamless prescription renewal.  If you want personalized birth control advice and continuous communication with your provider, the Standard Care Plan may be more beneficial for you.

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The Basic Care Plan ($2.99/month) provides baseline services for those who want their prescription delivered without extra benefits. It includes:

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• Prescription delivery
• Free shipping
• Provider-vetted content
• Customer support

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Best for: Those who need fundamental sexual and reproductive healthcare services and are comfortable with a more streamlined approach.

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You can always switch plans if your needs change. Upgrade conveniently by visiting your dashboard. You can pause or downgrade to our Basic Care Plan anytime by emailing us at contact@twentyeighthealth.com.

The Basic Care Plan offers essential healthcare services with a focus on affordability. It’s ideal for those who want medication delivery without extra services. With this plan, you still get prescription delivery, free shipping, provider-approved content, and customer support. If you ever need more comprehensive care, upgrading to the Standard Care Plan is always an option.

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Yes, you can pause your subscription any time. Please reach out to our Customer Support team at contact@twentyeighthealth.com to simply pause or cancel your subscription.

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Twentyeight Health does not currently have a Care Plan for students, but we still want to ensure that you can receive our amazing Standard Care Plan benefits. Please reach out to our Customer Support team at contact@twentyeighthealth.com to get a special deal or discount so you can remain covered while you focus on your studies!

While Twentyeight Health does not currently have a Care Plan tailored for Medicaid users, we are committed to making reproductive healthcare more accessible for all. If you have concerns about paying for the Standard Care Plan, please reach out to our Customer Support team at contact@twentyeighthealth.com to get a special deal or discount!

You can review your Care Plan through your user dashboard under “My Subscription.” If you have any questions about the information under this heading, reach out at contact@twentyeighthealth.com. 

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No, the cost of your subscription is separate from the cost of your medication. The Standard Care Plan, priced at $12.99/month, covers benefits that go above and beyond your prescription, including unlimited provider messaging, customer support, automatic renewals, and exclusive discounts on OTC products!

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At this time, the cost of our Care Plan doesn't go through insurance. However, if you are paying with insurance, you can rest assured that your future prescription refills will still be covered!

It’s a personalized, online skincare service that connects you with a licensed provider to treat common skin concerns like acne, rosacea, hyperpigmentation, and early signs of aging. You fill out a quick intake form, and a provider creates a treatment plan just for you—prescriptions included.

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Our Skincare program is currently available in Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New York, New Jersey, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wyoming.

If your provider approves a prescription, it will be sent to your local pharmacy—typically ready for pickup within 24 to 36 hours after you complete the intake form. We’ll notify you as soon as it’s available.

No problem—just message your provider anytime through your secure account. They’re here to answer your questions, explain side effects, and adjust your plan if needed.

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Yes! Your provider will work with you to find what’s right. If something isn’t working, they can suggest a different dose or medication based on your needs and goals.

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We offer ongoing provider access, not just one-time reviews. You’ll have access to a provider for follow ups and any outstanding questions. 

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The service costs $17.99/month, which includes your provider consultation, a personalized prescription treatment plan, and unlimited follow-up messaging with your provider. The medication cost is separate and may be covered by your insurance.

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Our Skincare plan treats a range of common conditions, including:

• Acne
• Hyperpigmentation and melasma
• Rosacea
• Signs of aging
• Hair loss
• Eczema
• Actinic keratosis

You’ll get a prescription plan tailored to your skin goals and needs. Our licensed providers can recommend from over 30 prescription treatments, with personalized care and ongoing follow-up to support your progress.

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Nope! Care is asynchronous, meaning no video calls or scheduled appointments. You complete a quick online questionnaire, and a provider reviews it and follows up through your secure Twentyeight Health account.

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It’s clinical skincare—meaning the treatments are prescription-based and backed by dermatological science. It’s about getting real results for real skin concerns.

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It’s a program to help you manage your weight with support from licensed providers. You’ll get a personalized care plan—with check-ins, health tips, and medication if needed.

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It’s a virtual weight management program with support from licensed providers and nutritionists.  You’ll get a  personalized treatment plan, including a prescription to GLP-1 medications like Ozempic and Wegovy (if medically appropriate). You complete a quick online intake form, and a licensed provider builds a plan tailored to your body and goals.

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Anyone over 18 years old who wants help managing their weight. A provider will review your health info to see if you’re a good fit.

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Most platforms offer one-off prescriptions or generic plans. Twentyeight offers personalized care with ongoing provider access, insurance-friendly options, and a focus on judgment-free, affordable care designed for women. You’re not just getting a script—you’re getting support.

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No. The monthly fee covers provider access and care—not the medication itself. However, many users use insurance to significantly reduce or fully cover medication costs.

You start by filling out a short medical questionnaire online (takes ~5 minutes). A licensed provider reviews it and follows up as needed. If you’re eligible, they’ll prescribe a weight care medication and create a personalized plan. You’ll have ongoing access to that provider for support and medication adjustments. All visits are online—no waiting rooms.

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There’s a monthly Care Plan fee of $69.99 to access your provider. Medications are billed separately by the pharmacy and may be covered by insurance, depending on your plan.

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Get Care Now is a fast, affordable way to get treatment for common, time-sensitive health issues—without an appointment. You fill out a quick online form (takes ~5 minutes), a licensed provider reviews it, and if appropriate, sends a prescription to your local pharmacy—often within 4–6 hours.

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It’s perfect if you need quick care for things like a UTI, emergency contraception, yeast infection, or nausea during pregnancy—especially on weekends or when you don’t want to wait for a doctor’s appointment. It’s discreet, easy, and designed for women’s everyday health needs. 

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We currently offer care for Emergency Contraception (EC), Urinary Tract Infections (UTIs), Bacterial Vaginosis (BV), Yeast Infection Treatment as well as pregnancy-related medications for nausea relief or prenatal vitamins.

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More services may be added soon!

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Nope! Just fill out a quick online form. A licensed provider will review your information and send a treatment plan if appropriate—no scheduling required.

The service fee covers a provider’s review of your info and your prescription, if appropriate. It’s not covered by insurance. The price for the medical consultation is $39.99 per visit.
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Good news: Many medications are fully covered by insurance—with a $0 copay at most pharmacies.

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Most prescriptions are sent within 24 hours, usually in a 4-6 hours timeframe, to a local pharmacy for pickup. You’ll be notified by email and in your Twentyeight Health dashboard once it’s ready.

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Get Care Now is available (Monday through Friday,) between 8:00 AM and 8:00 PM ET. Requests that arrive after 8:00 PM ET will likely be addressed the following (business) day.

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Our Get Care Now program is currently available in Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New York, New Jersey, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wyoming.

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Nope. It’s asynchronous care—which means no video calls, no phone chats, no waiting rooms. Just fill out the form, and a licensed provider reviews it and takes care of the rest.

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Yes! You can use it as often as you need. Just pay the $39.99 each time, and a provider will review your case. You’ll always get care based on your current symptoms and needs.

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Unlike other platforms that require appointments or live consults, no appointment is needed so you can get care for urgent but common issues. 

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We offer valacyclovir, a generic form of Valtrex. Valacyclovir is an oral antiviral medication that treats herpes either when an outbreak occurs (episodic), or on a daily basis to prevent outbreaks by suppressing HSV-1 (oral herpes) and HSV-2 (genital herpes).

Medication: We offer episodic or preventative herpes treatment starting at $0 copay with insurance (including Medicaid).  Without insurance, episodic treatment is $13/month ($39/delivery for 3 months worth) and preventative treatment is $23/month ($69/delivery for 3 months worth). 

See detailed treatment options and pricing here. Feel free to contact us if you have questions by emailing contact@twentyeighthealth.com 

Subscription: Please see our Subscription Plans FAQ for more information about monthly pricing.

We offer treatment to individuals 18 years old and above who have already been diagnosed with herpes by a healthcare provider or lab test.

If you don’t have a diagnosis, but think you may have herpes, we recommend that you see a provider in-person to ensure you receive appropriate care and an accurate diagnosis.

Yes, you can get herpes treatment even if you don’t have a birth control subscription by clicking here to complete a 5 minute medical questionnaire that a licensed provider will review to determine your medical eligibility. 

If you're already a  Twentyeight user, you can get herpes treatment by visiting your dashboard, adding herpes treatment to your account, and completing the 5 minute medical questionnaire for herpes treatment. A provider will then review your information to determine your medical eligibility.

Twentyeight offers abortion pills to residents in California and New York. Please note, once a prescription is processed we are not able to transfer it to your local pharmacy. Abortion pills are approved by the FDA, supported by the American College of Obstetricians and Gynecologists and do not require the presence of a licensed provider. Click here for more information.

Yes! You can order up prenatal vitamins through Twentyeight. For details on prenatal vitamins the brands we offer here. 

Read more about doctor-vetted information about prenatal vitamins and how they work here.

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Yes, you can order prenatal vitamins even if you don’t have a birth control subscription by clicking here. Prenatal vitamins can be delivered to all 50 states.

We offer multiple brands of prenatal vitamins starting at $5.45/month (including delivery)  - see the full offering of brands and prices here. 

Feel free to contact us if you have questions by emailing contact@twentyeighthealth.com

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Once your insurance is verified, schedule a video consultation (10 min), and you’ll automatically enroll in no-cost care for the covered services. That’s it!

Good news! This is now fully covered by your health plan, if eligible. No payment needed.

Typically, your care consultation is covered at no-cost, along with standard medications like birth control. Once your insurance eligibility is confirmed, we’ll provide a detailed list of what’s covered. In the meantime, you can find more information here. To check your eligibility, simply follow the steps here.

Your prescriptions remain the same! The only change is that if your insurance is part of our partnership, your medication and care are covered by your plan. You'll continue receiving the same benefits—plus more—at no cost. For example, if you were on our Standard Care Plan, you will continue to receive all the same benefits—plus more—at no cost to you.

Yes, we are continuously working to expand our partnerships with insurance providers. Stay tuned for updates on new plans, or reach out to our support team to see if your plan may be added soon.

If your question isn’t listed here, feel free to chat with us, send us an email at contact@twentyeighthealth.com, or text us at 929-352-0060. We're always here for you!

Twentyeight Health offers fast and convenient online consultations with licensed providers. Here’s how it works:

• Schedule an online consultation – Pick a time (usually within 6 hours) and speak with a provider from home.
• Get evaluated – A provider will review your symptoms and, if appropriate, prescribe treatment.
• Pick up your prescription – Your medication will be sent to your preferred pharmacy for same-day pickup.
• Receive follow-up care – Your provider is available for any questions after your consultation.

Learn more in our blog post: Read more here.

These conditions can have similar symptoms, such as burning, itching, or unusual discharge, making it hard to know what’s causing discomfort. With Twentyeight Health, a licensed provider will assess your symptoms and determine the right treatment—so you don’t have to guess.

For members of participating health plans, Twentyeight Health’s online consultation and same-day prescription pickup are available at no cost. If you’re unsure whether your plan covers this service, contact us here—we’re happy to help.

Currently, this service is available at no cost for members of the following health plans:

• Aetna Better Health of Illinois
• Aetna Better Health of Oklahoma
• Blue Cross Community Health Plans of Illinois
• Molina Healthcare of Florida
• Molina Healthcare of Iowa

Twentyeight Health is expanding this service soon—stay tuned for updates.

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Getting ready is easy! Here’s what to do:

• Find a quiet, private place with good internet.
• Make sure your camera and microphone work.
• Write down any symptoms or questions you have.
• Keep your ID nearby in case the provider needs to check it.

How to Join:

• You’ll get an email or text with a Zoom link after your visit is confirmed.
• If using a computer, just click the link—no Zoom account needed!
• On a phone? It’s easier to join by browser, but if you prefer the Zoom app, download it ahead of time.

After the Visit:

• If the provider gives you a prescription, it will be sent out in 5-7 business days at no cost (covered by your plan).
• You’ll get an email when your prescription is on the way.
• You can message your provider if you have more questions.

Need help?
Call or Text 929-352-0060: M-F 9am-5pm ET - or email us: contact@twentyeighthealth.com— we’re happy to help!

All health records are kept private and we employ robust encryption methods to protect your personal information. We are a LegitScript certified company.

Yes, if you’re in need of financial assistance, check out our nonprofit partners that may cover one year’s worth of birth control for free if you live in the following areas:

• Tennessee: A Step Ahead Chattanooga / A Step Ahead of East Tennessee / A Step Ahead Tri-Cities Tennessee‍
• Dallas, Texas: Trust Her

We currently partner with mission-aligned non-profits in a variety of ways. For more information, email us at contact@twentyeighthealth.com or text us at 929-352-0060.