Care Advocate (Part-time)

1. Twentyeight Health

Twentyeight Health (www.twentyeighthealth.com) is a mission-driven women's health platform that provides telemedicine, medication delivery and care coordination in Spanish and English. Our vision is to address health equity by providing high quality, convenient and affordable women’s health services designed to be inclusive of underserved communities. 

Today, we are active in 43 states, and have exciting growth plans. We are rapidly expanding our offerings, and we are backed by some of the best healthcare & consumer investors pioneering digital health including Third Prime, Town Hall Ventures, SteelSky Ventures, RH Capital, Seae Ventures and GingerBread Capital, and more.

2. Role & Responsibilities

As a Care Advocate, you will be responsible for providing an outstanding care experience to users from beginning to end.  In this part-time 3-month role (with potential to extend), you will lead user care primarily through outbound phone calls for a unique population. The ideal candidate is fluent in Spanish, and comfortable in engaging with users in a way that builds trust and delivers the utmost care. Your role will ultimately help us provide an exceptional care experience to users who need access to reproductive and sexual health care. 

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• Be the voice of the Twentyeight Health to assist customers in receiving the care they deserve
• Answer user questions through inbound/outbound phone calls (in addition to email, live chat, SMS as needed)
• Follow escalation protocols to coordinate care (with users, providers, dispensing and delivery process with pharmacy, manage sign-up process etc.)
• Maintain accurate records of user information, orders and communication logs
• May be asked to perform additional related tasks as needed

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3. Manager

You will report initially to the VP of Operations, Rob Scott. 

4. Requirements and Attributes we look for

• Expertise in outbound and inbound customer service via phone (required)
• Effective and proficient written and verbal communication in English & Spanish  (required)
• Resourceful, hard working, and eager to roll your sleeves up to execute every detail
• Excellent multi-tasking and time-management skills, with the ability to prioritize tasks
• Embrace learning and feedback
• Passion for our mission to advance health equity and supporting women

5. Our cultural values

• Our mission is our north star, providing high quality healthcare to all women
• We treat people with care, including team members, our users, clinician partners, and pharmacy partners 
• We hold ourselves to high standards
• We create an environment where people can show up as their authentic and best selves 
• We have a growth mindset fueled by curiosity, openness to feedback, and focus on constant improvement

6. Compensation & Hours

• Paid hourly rate of $20
• Temporary part-time role with expected 20 hours per week (ideal schedule is 4 days per week from approximately 4-8pm ET)

7. How to apply

Please complete the application form and upload your resume here.  Thank you for your interest and we look forward to reviewing your application!

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