1. Twentyeight Health
Twentyeight Health (www.twentyeighthealth.com) is a mission-driven women's health platform that provides telemedicine, medication delivery, and care coordination in Spanish and English. Our vision is to address health equity by providing high-quality, convenient, and affordable women’s health services designed to be inclusive of underserved communities.
Today, we are active in 43 states and have exciting growth plans. We are rapidly expanding our offerings, and we are backed by some of the best healthcare & consumer investors pioneering digital health, including Third Prime, Town Hall Ventures, SteelSky Ventures, RH Capital, Seae Ventures and GingerBread Capital, and more.
You’ll be joining a dynamic, supportive, and mission-driven environment. We are a team of doctors, public health experts, designers, engineers, and builders across the US committed to changing the face of healthcare, particularly for underserved communities.
At Twentyeight Health, we value a diverse workplace and strongly encourage women, BIPOC, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We are committed to fostering a culture of mutual respect, diversity, and inclusion for our employees and customers alike, and we can’t wait for you to be a part of it.
2. Role
Are you a detail-oriented operational expert who excels at executing complex healthcare processes? We're hiring an Associate Manager of Clinical Operations to serve as the operational execution specialist supporting our clinical operations across two core pillars: Provider Licensing & Credentialing, and Revenue Cycle Management (RCM).
You'll implement strategic initiatives, manage day-to-day workflows, and execute end-to-end licensing and credentialing processes while coordinating provider support and maintaining billing compliance systems. This position is designed as a development pathway for future clinical operations leadership, offering comprehensive exposure to telehealth operations, multi-state regulatory compliance, and healthcare business operations. The ideal candidate thrives on operational precision, enjoys mastering complex regulatory requirements, and seeks to build expertise for advancement in healthcare operations management.
3. Manager
You will report to Maceda Alemu, Director of Clinical Operations.
4. Responsibilities
- Provider Licensing, Credentialing & Regulatory Compliance
- Execute complete provider licensing and credentialing lifecycle, including applications, documentation, renewals, and compliance tracking across all states
- Implement payer enrollment processes and maintain detailed tracking systems with regular status reporting
- Resolve routine enrollment and compliance issues with established escalation protocols for complex cases
- Manage delegated credentialing processes and maintain day-to-day relationships with credentialing organizations and state registrations
- Billing & Claims Support
- Support claims processing operations by maintaining data accuracy and executing routine documentation workflows
- Prepare claims audit reports and implement approved corrective action plans for identified discrepancies
- Execute billing platform maintenance and handle routine payer inquiries with appropriate escalation protocols
- Maintain eligibility verification records and support financial reconciliation processes
- Clinical Operations Support:
- Collect and analyze clinical performance data for KPI tracking across quality, efficiency, and patient experience metrics
- Execute implementation of new clinical processes and workflows designed for care delivery optimization and scaling
- Maintain comprehensive clinical operations documentation and standard operating procedures
- Serve as frontline support for day-to-day operational needs across the 20+ provider network
- Coordinate operational care delivery encompassing patient referrals, communication tracking, follow-up scheduling, provider availability management, and synchronous visit operations
5. Requirements
We are looking for exceptional candidates who have:
- 1-2 years of experience managing end-to-end provider licensing and credentialing processes, including proficiency with CAQH, state licensing portals, and payer enrollment systems
- 2-4 years of experience in clinical operations, healthcare administration, or healthcare services with hands-on use of EHR systems, billing platforms, and healthcare communication tools
- Demonstrated operational process execution with a track record of managing complex workflows and data analysis using Excel or similar tools
- Knowledge of healthcare regulatory requirements for State, Medicaid, and Commercial Insurance credentialing processes
Preferred Qualifications
- RCM and billing experience
- Experience in telehealth or digital health environments
- Multi-state healthcare operations background
- Familiarity with Medicaid credentialing and managed care requirements
6. Attributes we look for
- Track record of consistently delivering excellent results in a fast-paced environment
- You can operate with limited supervision and have enough experience to set and prioritize your own task load to achieve goals
- You anticipate potential challenges and get ahead of them, assessing risk to understand when and how issues should be escalated to gain a quick resolution
- Resourceful, hard-working, and eager to roll up your sleeves to execute every detail
- Excellent multi-tasking and time-management skills, with the ability to prioritize tasks
- Effective communication skills that inspire trust and confidence
- Embrace learning and feedback
- Passion for our mission to advance health equity and support women
7. Our cultural values
- Our mission is our north star, providing high-quality healthcare to underserved women
- We treat people with care, including team members, our users, clinician partners, and pharmacy partners
- We hold ourselves to high standards
- We create an environment where people can show up as their authentic and best selves
- We have a growth mindset fueled by curiosity, openness to feedback, and focus on constant improvement
8. Compensation & Benefits
- Attractive compensation package
- Total cash compensation $102k
- Base compensation between $85-95k
- Performance-based cash bonus of up 7.5%
- Stock options
- Medical, dental, and vision insurance
- Paid 12-week parental leave
- Fertility & family-forming financial assistance
- PTO that increases with tenure
- Access to 401k with matching
- Additional work-from-home support & perks
9. How to apply
Please complete the application form and upload your resume here. Thank you for your interest, and we look forward to reviewing your application!
