Customer Success Associate - Women’s Healthcare Startup - Remote 

1. Twentyeight Health

Twentyeight Health (www.twentyeighthealth.com) is a mission-driven women's health startup founded by a team with experience at Bain, BCG, and the Gates Foundation. Our vision is to provide high quality, convenient and affordable reproductive & sexual healthcare with a focus on expanding access in underserved communities.

Starting with birth control, we’ve built an end-to-end platform to provide telemedicine consultations, prescriptions deliveries, ongoing care from clinicians, and free doctor-vetted sexual & reproductive care info. 

At Twentyeight Health, we value a diverse workplace and strongly encourage womxn, BIPOC, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We are committed to fostering a culture of mutual respect, diversity and inclusion for our employees and customers alike and we can’t wait for you to be a part of it.

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2. Role & Responsibilities

As a member of the customer experience team, you will be responsible for providing an outstanding experience to our customers from beginning to end. It is a critical role in the company, and one that we take very seriously. You will lead many aspects of the business: customer sign-ups, coordinating with doctors, coordinating with our pharmacy partners, answering customer questions, identifying and implementing improvements - the list goes on! 

• Act as a customer advocate to ensure each customer is receiving the proper support from the customer team, doctors and pharmacy 
• Care coordination of customers with doctors for telehealth visits 
• Coordinate dispensing and delivery process with pharmacy
• Answer customer questions via phone, chat, SMS and email
• Maintain accurate records of customer information, orders and communication logs
• Proactively identify and implement opportunities for improvement 

3. Requirements

We are looking for exceptional candidates who are/have:

• Passionate - possesses a genuine affinity for healthcare and Twentyeight’s mission
• Excellent communicator - strong written and verbal communication skills
• Detail-oriented - double checks work to ensure integrity and quality
• Self motivated - comfortable working independently and in teams 
• Problem solver - excels at identifying and solving problems 
• Accountable - comfortable working and reporting to management remotely 
• Willing to work hard - committed to doing whatever it takes to ensure project completion and exceed customer expectations 
• Excited to learn - open to giving and receiving feedback is a must
• Bachelor’s degree 
• 1-2 years online customer service work experience (required)
• Experience working at a pharmacy (preferred)
• Experience in healthcare industry (preferred)
• Fluent Spanish speaker (preferred)

4. Compensation & Benefits

• $16/hr + overtime paid at 150% (40-45 estimated weekly hours) some weekend and holiday hours required - remote position
• 15 PTO days
• Health insurance benefits
• 401(k)
• Fun (virtual) team events & a chance to network with experienced professionals
• In the moment and monthly feedback sessions - we want you to learn and grow with us!

5. How to apply

Please fill out this form to be considered for the position. You can expect to hear from us within 1-2 weeks. 

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